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TIRESTOK

Help centre

Warranty & claims

We file the claim. You don't chase it.

Covered from day one

  • Whatever manufacturer warranty your tire carries — we file the claim for you
  • Terms vary by brand, model and build date; we confirm yours from the order number
  • 30-day fitment guarantee — wrong size ships back on us
  • Claims handled by us — never a brand call centre

How a claim works

  1. 1

    Send us your order number and what happened.

  2. 2

    We file with the manufacturer on your behalf, same day.

  3. 3

    You get a decision — and a replacement, credit, or prorated refund.

Start a claim

Fill this in and it lands in our support inbox. A person reads every one — you won't get an autoresponder and a ticket number.

Have these ready

  • Your order number — it's on the receipt email.
  • Photos of the tire, including the DOT code moulded into the sidewall.
  • Remaining tread depth, if you have a gauge or a shop reading.
  • Roughly how many kilometres are on the set.

The form doesn't take attachments yet. Send the photos to sales@tirestok.ca with your order number in the subject line and we'll match them up.

For your receipt and tracking number.

We use what you send here to answer you, and nothing else. How we handle your data.

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